I just wrote the following comment on a local restaurant's website.
Comments: I called the location to ask about your ingredients. Since your website brags about the pride you take in your ingredients, I was very surprised by the response I got. My son has a peanut allergy. I called to find out if your pizzas, sauce or other ingredients, contain peanuts or peanut ingredients. Although the man that answered the phone was not rude, I was surprised by his attitude. He put me on hold to ask the manager about the ingredients. He then told me that the manager said that he's "not really sure" and "you shouldn't risk it because you are better off being safe than sorry." I asked if they could check the labels and I was told that "the ingredients come in boxes. The boxes are unwrapped and the labels go right in the trash. I'm sorry." I don't expect that your restaurant would be safe for my son. However, I wanted to let you know that the employee that answered the phone and the manager did not have an attitude that expressed what your website states: "All of us at (local restaurant) take great pride in our ingredients." I was disappointed in the attitude I received.
I was surprised by the reaction I got from the staff at the restaurant. We were invited to a birthday party there. That's why I was checking about the ingredients. I suppose we will eat before we go to the birthday party.
Here's the thing- I would be happier right now if the staff had cared, checked on the food, and told me the food was not safe. It is the attitude that irritated me.
We don't eat out much. For all I know, this might be a normal reaction from a restaurant. It's a poor one. But, I imagine I might be surprised to find many restaurants would react a similar way.